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Frequently Asked Questions

  • What is Japfu's uptime guarantee?
    Japfu guarantees a minimum uptime of 99.9% to ensure uninterrupted access to our services.
  • How does Japfu ensure data security?
    Japfu employs state-of-the-art encryption protocols and follows industry best practices to safeguard your data. We also regularly undergo security audits and assessments.
  • Are all features available to all user tiers?
    Yes, all features are available to all users of any free and paid plans. We do no restrict features for any users. However, your employee and user limit may change as per your plan. Please see the Pricing page for more details.
  • How often does Japfu roll out new features?
    We continuously strive to enhance Japfu's capabilities and regularly release updates and new features. Our agile development approach ensures a steady stream of improvements.
  • What is Japfu's privacy policy?
    Japfu is committed to protecting your privacy. Our privacy policy outlines how we collect, use, and protect your personal information. You can review our privacy policy by clicking here.
  • Does Japfu offer multi-factor authentication (MFA)?
    We support OTP-based login that enables an extra layer of protection on your account apart from traditional methods like using passwords.
  • How does Japfu handle customer support?
    All your concerns and queries are answered through our support email, hello@japfu.ai. Alternatively, you can write to us by going to our Contact page. If you wish to see the demo and Japfu in action, please head to the Request Demo page. You can also leave your questions on the chatbot on our website. For all FAQs, please head to the FAQ section or see the Help Center for the step-by-step guide of all features.
  • Is Japfu compliant with data protection regulations?
    Yes, Japfu is fully compliant with data protection regulations. We prioritize data privacy and adhere to stringent regulatory requirements.
  • Can I integrate Japfu with other software applications?
    Currently, your timesheets can be safely and securely integrated with accounting solutions like Zoho Books and QuickBooks. Alternatively, if you wish to migrate all your organizational data to Japfu, you can do so if you are using applications such as Ceipal Workforce and Oorwin. We support both applications. We'll be adding more integrations in the future to provide our customers with a smooth and seamless experience.
  • How can I get started with Japfu?
    Signing up and using Japfu is as easy as eating a banana. Visit the Pricing page and choose the plan that suits your needs. You can sign-up for free and use Japfu without any subscription fee. You won't even need your credit card to sign up for free. Please visit the Getting Started guide in our help center for in-depth information.
  • How does Japfu help with credit and earning summaries?
    Japfu generates detailed credit and earning summaries, providing insights into employee compensation, bonuses, and incentives, facilitating better financial planning and management.
  • Can I manage expenses efficiently with Japfu?
    Yes, Japfu offers robust expense management tools like invoices and payments, allowing you to track and categorize expenses, capture receipts, and streamline reimbursement processes for improved financial control.
  • What is AR/AP Management in Japfu?
    Japfu's Accounts Receivable (AR) and Accounts Payable (AP) Management feature helps you track and manage outstanding invoices, payments, and vendor bills, ensuring timely payments and accurate financial reporting.
  • How does Japfu handle currency conversion and multi-currency transactions?
    Japfu supports currency conversion and multi-currency transactions, allowing you to manage finances across different currencies seamlessly and accurately, simplifying global operations.
  • Can Japfu integrate with accounting software for seamless financial reporting?
    Yes, Japfu offers integration capabilities with popular accounting software solutions, enabling seamless data synchronization and financial reporting, streamlining the reconciliation process and ensuring accuracy.
  • How does Japfu help with employee management?
    Japfu simplifies employee management by centralizing onboarding, offboarding, self-onboarding, document management, and placement details in one intuitive platform.
  • Can employees onboard themselves using Japfu?
    Yes, with Japfu's self-onboarding feature, employees can enter their details, upload necessary documents, and complete onboarding tasks independently, enhancing efficiency and reducing HR workload.
  • How does Japfu manage employee documents securely?
    Japfu's document management feature provides a secure repository for storing and organizing employee documents, ensuring compliance with data protection regulations and easy access when needed.
  • What information can I find in Japfu's placement details?
    Japfu's placement details feature offers comprehensive insights into employee placements, including client information, job roles, contract details, and performance metrics, facilitating effective workforce management.
  • Can Japfu track the progress of employee placements?
    Yes, Japfu's placement details feature allows users to track the status and progress of employee placements in real-time, enabling proactive decision-making and timely interventions when necessary.
  • How customizable are Japfu's employee management features?
    Japfu offers highly customizable employee management features, allowing users to tailor onboarding workflows, document templates, and placement parameters to suit their specific organizational needs and preferences.
  • What is the benefit of using Japfu's onboarding and offboarding feature?
    Japfu's onboarding and offboarding feature streamlines the process, ensuring smooth transitions for new hires and departing employees, saving time and reducing administrative overhead.
  • What are Automated Timesheets in Japfu?
    Automated Timesheets in Japfu leverage advanced technology to streamline the process of recording and managing employee work hours, improving accuracy and efficiency.
  • How does AI-enabled Timesheets work in Japfu?
    Japfu's AI-enabled Timesheets use machine learning algorithms to automatically capture and categorize time data, reducing manual effort and ensuring precise recording of work hours.
  • Can I submit and approve timesheets using Japfu?
    Yes, Japfu allows users to easily submit and approve timesheets through intuitive interfaces, facilitating seamless collaboration between employees and managers through an approval workflow.
  • What kind of reports and analytics are available in Japfu's Timesheets?
    Japfu provides comprehensive reports and analytics on timesheet data, offering insights into employee productivity, project costs, billable hours, and more, empowering data-driven decision-making.
  • How does Japfu maintain Timesheet History?
    Japfu maintains a detailed Timesheet History, documenting all submitted, approved, and rejected timesheets, providing a complete audit trail for compliance and record-keeping purposes.
  • Is there an end-to-end process for timesheet submission and approval in Japfu?
    Yes, Japfu ensures an end-to-end process for timesheet submission and approval, from initial entry by employees to final review and authorization by managers, ensuring seamless workflow management.
  • Can I create and submit timesheets manually?
    Yes, you can create and submit timesheets manually in Japfu if you are not in favor of using our AI tech. However, please be informed that you'll still be able to edit timesheets after it's filled through AI.
  • How can I add new clients to Japfu?
    Adding clients to Japfu is easy! Simply navigate to the Client Management section and use the "Add Client" feature to input all necessary details and information.
  • Can I manage both vendors and end-clients within Japfu?
    Yes, Japfu allows you to efficiently manage both vendors and end-clients, providing a comprehensive solution for all your client-related needs.
  • Is it possible to configure client settings according to my preferences?
    Absolutely! Japfu offers customizable client configurations, enabling you to tailor settings and parameters to align with your specific requirements and workflows.
  • Can I export client lists from Japfu for external use or analysis?
    Yes, Japfu facilitates easy export of client lists, allowing you to extract data for further analysis or use in external applications or platforms.
  • How do I manage client relationships effectively in Japfu?
    Japfu provides intuitive tools for adding and managing clients, enabling you to nurture and maintain strong client relationships effortlessly.
  • Can I categorize clients based on different criteria in Japfu?
    Yes, Japfu offers flexible categorization options, allowing you to organize clients based on various criteria such as active status, location, or size for easier management and segmentation.
  • Does Japfu provide insights into client interactions and engagements?
    Absolutely! With Japfu's comprehensive analytics and reporting features, you can gain valuable insights into client interactions on placements, and performance metrics to drive informed decision-making and strategy development.
  • How can I efficiently manage placements in Japfu?
    Japfu simplifies placement management by providing intuitive tools to add, track, and manage placements seamlessly, ensuring smooth operations and enhanced productivity.
  • Can I track the progress of placements in Japfu?
    Yes, Japfu enables you to track the status and progress of placements in real-time, allowing you to stay updated on each placement's lifecycle and take proactive actions as needed.
  • Does Japfu offer customizable reporting options for placements?
    Absolutely! Japfu empowers you with customizable reporting features, enabling you to generate detailed reports on placements, performance metrics, and key insights to drive strategic decision-making and optimize processes.
  • How do I add and manage placements in Japfu?
    Adding and managing placements in Japfu is straightforward. Simply navigate to the placement management section, where you can easily add new placements, update existing ones, and organize them efficiently.
  • Can I set up alerts or notifications for important placement milestones?
    Yes, Japfu allows you to set up custom alerts and notifications for various placement milestones, such as candidate interviews, offer acceptance, and start dates, ensuring timely action and better coordination.
  • What insights can I gain from Japfu's placement management feature?
    With Japfu's placement management, you can gain valuable insights into placement performance, including candidate success rates, client satisfaction levels, and placement profitability, helping you optimize your recruitment strategies.
  • How does Japfu streamline the process of generating placement reports?
    Japfu streamlines the process of generating placement reports by offering customizable templates and automated reporting tools. You can easily generate comprehensive reports on placement metrics, financial data, and more with just a few clicks.
  • How can I manage organization details in Japfu?
    Managing organization details in Japfu is simple. Navigate to the organization management section, where you can update information such as company name, address, contact details, and more with ease.
  • Can I define roles and responsibilities for different team members in Japfu?
    Yes, Japfu allows you to define roles and responsibilities for different team members, ensuring clarity and accountability within your organization. You can customize permissions and access levels based on each user's role.
  • How do I switch or assign roles to team members in Japfu?
    Switching or assigning roles to team members in Japfu is straightforward. Simply access the user management section, where you can easily update user roles, permissions, and responsibilities as needed.
  • Can I transfer responsibilities from one team member to another in Japfu?
    Yes, Japfu enables you to transfer responsibilities from one team member to another seamlessly. With just a few clicks, you can reassign tasks and duties, ensuring smooth workflow management.
  • How can I edit permissions and access levels for employees in Japfu?
    Editing permissions and access levels for employees in Japfu is flexible. You can customize permissions for each user, allowing them to access specific features, modules, and data based on their role and responsibilities.
  • Does Japfu support organization-level announcements?
    Yes, Japfu facilitates organization-level announcements, enabling you to communicate important updates, announcements, and reminders to all team members efficiently. Keep your workforce informed and engaged with targeted announcements tailored to your organization's needs.
  • How can I set default parameters for employees in Japfu?
    Setting default parameters for employees in Japfu is effortless. Navigate to the organization management section, where you can establish default settings such as employee roles, permissions, and preferences to streamline onboarding and ensure consistency across your workforce.
  • How can I access advanced analytics in Japfu?
    You can access advanced analytics by navigating to the "Advanced Analytics" section in Japfu's dashboard. Here, you'll find a range of powerful tools and insights to optimize your staffing processes.
  • What are AI-based generative reports?
    AI-based generative reports in Japfu utilize cutting-edge artificial intelligence algorithms to automatically generate detailed reports based on your staffing data, saving you time and effort.
  • How can I track my organization's profit summary using Japfu?
    With Japfu's profit summary feature, you can effortlessly track your organization's financial performance and profitability, gaining valuable insights into your staffing operations.
  • Can I customize reports for each module in Japfu?
    Yes, Japfu allows you to customize reports for each module according to your specific needs and preferences. Tailor your analytics to focus on the metrics that matter most to your staffing agency.
  • What is the activity timeline feature in Japfu?
    The activity timeline provides a chronological overview of all actions and events within your staffing platform, allowing you to stay informed about important developments and changes in real-time.
  • How often are AI-based generative reports updated in Japfu?
    AI-based generative reports in Japfu are updated automatically on a regular basis, ensuring that you always have access to the most up-to-date insights and analytics.
  • Can I export customizable reports from Japfu for external use?
    Yes, Japfu allows you to export customizable reports in various formats, making it easy to share insights and data with stakeholders and clients outside of the platform.
  • What is AI enablement in Japfu?
    AI enablement in Japfu refers to the integration of artificial intelligence technologies across various features, empowering users with advanced capabilities for efficiency and productivity.
  • What is Mivi in Japfu?
    Mivi is Japfu's AI assistant, designed to provide quick and intelligent answers to user queries, streamline workflows, and enhance overall user experience through natural language processing.
  • How does Mivi assist users in Japfu?
    Mivi leverages advanced AI algorithms to offer quick and intelligent answers to user inquiries, provide personalized recommendations, and automate repetitive tasks, thereby optimizing user productivity.
  • Can I generate reports using AI enablement in Japfu?
    Yes, AI enablement in Japfu includes the capability to generate reports using AI-powered analytics tools, allowing users to gain valuable insights and make data-driven decisions with ease.
  • What are AI-enabled timesheets in Japfu?
    AI-enabled timesheets in Japfu leverage artificial intelligence technology to automate timesheet management processes, streamline data entry, and improve accuracy and efficiency in time tracking.
  • How does ChatGPT power AI enablement in Japfu?
    ChatGPT, integrated into Japfu's AI enablement features, provides natural language processing capabilities, enabling intelligent conversations, automated responses, and personalized assistance for users.
  • Can I customize the behavior of AI features like Mivi in Japfu?
    Yes, Japfu allows users to customize the behavior and preferences of AI features like Mivi, enabling them to tailor the AI assistant's responses and interactions according to their specific needs and preferences.
  • What integrations does the platform support?
    Japfu seamlessly integrates with Zoho Books, QuickBooks, ChatGPT, Ceipal Workforce, and Oorwin for enhanced functionality.
  • How does integration benefit users?
    Integration streamlines workflow, enhances efficiency, and ensures seamless data transfer between platforms, reducing manual effort and errors.
  • Is there any additional cost for integration?
    No, integration is included in the subscription, allowing users to leverage these features without any additional expenses.
  • Can I customize integration settings?
    Yes, users have the flexibility to customize integration settings based on their preferences and business needs.
  • How secure is data transfer during integration?
    Data transfer during integration is highly secure, utilizing encrypted protocols to safeguard sensitive information.
  • Is there a limit to the number of integrations I can set up?
    No, users can set up multiple integrations based on their requirements, ensuring comprehensive connectivity across platforms.
  • Do I need technical expertise to set up integration?
    No, integration setup is user-friendly and intuitive, requiring minimal technical knowledge to configure and manage seamlessly.
  • What plans does Japfu offer?
    Japfu offers monthly and yearly plans. Monthly plans include the No Cost Plan (Free), Starter Plan ($40), and Advanced Plan ($95). Yearly plans are billed annually with a 12% discount: No Cost Plan (Free), Starter Plan ($35.25/month), and Advanced Plan ($83.25/month)
  • What is included in the No Cost Plan?
    The No Cost Plan includes 35 employees, 5 users, 50 AI Timesheets, and 75 Mivi AI prompts. It is forever free. Please note, Mivi AI and AI timesheet credits are for one-time use only.
  • How many employees and users are included in the Starter Plan?
    The Starter Plan includes 75 employees (35 free + 40 additional) and 8 users (5 free + 3 additional)
  • What features does the Advanced Plan offer?
    The Advanced Plan includes 155 employees (35 free + 120 additional), 12 users (5 free + 7 additional), 500 AI Timesheets, and 250 Mivi AI prompts.
  • What are the AI Timesheet bundle options?
    AI Timesheet bundles are add-ons renewed monthly. Options include Basic ($4.99 for 150 additional AI Timesheets), Pro ($7.99 for 250 additional AI Timesheets), and Elite ($13.99 for 500 additional AI Timesheets)
  • Can AI Timesheets be used by both consultants and internal employees?
    Yes, AI Timesheets can be used by both consultants/contractors and internal employees
  • What are the Mivi AI prompt bundle options?
    Mivi AI prompt bundles are one-time payments. Options include Basic ($15 for 150 additional prompts), Pro ($22 for 250 additional prompts), and Elite ($40 for 500 additional prompts)
  • Who can use Mivi AI prompts?
    Mivi AI prompts can only be used by Super Admin and Admin users
  • Are the monthly plans automatically renewed?
    Yes, monthly plans are automatically renewed each month. You can stop anytime
  • How does the yearly plan discount work?
    Yearly plans are billed annually and come with a 12% discount compared to the monthly billing
  • Can I downgrade my plan?
    Yes, customers can downgrade their plan by contacting Support at help@japfu.ai
  • How are AI Timesheet and Mivi AI prompt credits calculated?
    One AI timesheet click amounts to one credit, and one AI prompt in the Mivi AI chatbot amounts to one credit
  • Do unused credits roll over to the next month?
    No, the credits provided for AI Timesheet & Mivi AI reset every month with each renewal. There is no support for monthly credit roll-over.
  • Can I purchase bundle packs on the free plan?
    Yes, bundle packs can be purchased anytime, even if you are on the free plan
  • What happens if my subscription ends?
    After the subscription ends, only super admin accounts will remain active. All other accounts will be disabled until the next renewal. The data will be stored for 60 days from the date of expiry if there's no activity. Feel free to reach out to our support team at help@japfu.ai if you have any more questions!
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